These Terms of Service ("Terms") govern your use of the services provided by Dialogue Flow Ltd, a company registered in England and Wales (Company No. 16477998), with its registered address at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE ("we", "us", "our"). By engaging our services, you ("Client", "you") agree to be bound by these Terms.
We provide the following services:
Our services require you to hold your own active subscriptions to third-party platforms, which may include ElevenLabs, n8n, and other services as agreed. You are responsible for:
We will guide you through the setup and configuration of these platforms, but we are not a party to your agreements with those providers and accept no liability for their services, pricing, or conduct.
To deliver our services, you may need to provide us with API keys, login credentials, or temporary account access to your third-party platform accounts. By providing these, you:
We will handle all credentials confidentially and will not share them with any third party.
AI systems, including chatbots and voice agents, generate outputs based on statistical models. These outputs may occasionally be inaccurate, incomplete, misleading, or inappropriate. AI-generated content should not be relied upon as the sole basis for business, legal, medical, financial, or safety-critical decisions.
We strongly recommend that you maintain human oversight of all AI-generated interactions with your customers. You are responsible for reviewing AI-generated content and ensuring it meets your standards and legal obligations.
We do not use your data or your customers' data to train AI models. The handling of data by third-party AI platforms (such as ElevenLabs) is subject to their own terms and privacy policies.
You are responsible for ensuring that your use of AI chatbots and voice agents complies with all applicable laws, including consumer protection legislation, the Equality Act 2010, and any sector-specific regulations. You should ensure that end customers are informed when they are interacting with an AI system rather than a human.
Upon full payment for our services:
All fees are quoted in GBP and are exclusive of VAT (which will be added where applicable if we become VAT registered).
A setup fee applies to each new engagement. This is collected in two instalments: a 50% deposit, paid at the time of engagement confirmation, and a 50% final payment, due on the go-live date before the completed deliverable is handed over. No build work will commence until the deposit is received, and no deliverable will be released until the final payment is confirmed.
Where agreed, a monthly retainer covers ongoing management, optimisation, support, and dashboard access. The retainer is collected monthly via recurring payment from the go-live date and continues until the engagement is formally cancelled in accordance with the termination provisions in Section 11.
Any work outside the agreed scope will be quoted separately before commencement. Payment for ad-hoc work is due within 7 days of the invoice date.
If any payment is not received by the due date, we reserve the right to suspend access to the dashboard and all associated managed services without further notice. Reinstatement of suspended services is subject to all outstanding amounts being paid in full. We also reserve the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The setup fee deposit is non-refundable in all circumstances, including cancellation before go-live. The final 50% payment is only due upon go-live.
Our fees do not include the cost of third-party platform subscriptions (such as ElevenLabs), which are the client's direct responsibility.
You agree to indemnify and hold us harmless against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from:
Both parties agree to keep confidential any information received from the other party that is not publicly available. This obligation shall continue for 3 years after termination of our engagement. Confidential information expressly includes API keys, account credentials, business processes, and customer data.
Either party may terminate the engagement by giving 30 days' written notice. We may terminate immediately if:
Upon termination: all outstanding fees for services delivered become immediately payable; dashboard access will be revoked; all cached data from your third-party accounts will be deleted within 30 days; and we will provide reasonable assistance with handover at our standard rates.
Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, and third-party platform outages, API changes, or service discontinuations. If a force majeure event continues for more than 60 days, either party may terminate the affected services.
Our Privacy Policy sets out how we handle personal data. Where our dashboard retrieves, displays, or temporarily caches personal data from your third-party platform accounts, we act as a data processor under a separate Data Processing Agreement (in accordance with Article 28 of the UK GDPR). You, as our client, are the data controller for data collected through your own platform accounts.
You subscribe to third-party platforms (such as ElevenLabs and n8n) directly. We are not responsible for their availability, performance, pricing changes, terms of service, or conduct. Changes to third-party APIs or terms may require adjustments to our configuration, which may incur additional fees at our standard rates.
In the event of a dispute, the parties agree to:
Nothing in this clause prevents either party from seeking injunctive or other equitable relief where necessary.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.
We may update these Terms from time to time. Any material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the updated Terms.
Dialogue Flow Ltd (Company No. 16477998)
Email: ben@dialogueflow.co.uk
Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom